Terms of Service

Terms of Service

Last updated: November 2026

Important Notice

This website is a visitor guide. Tour links go to GetYourGuide or Viator, where any booking is made. Some links on this site are affiliate links: if you book through one of them we may earn a commission, and the price you pay is the same. We help you choose a tour, but we do not sell or operate any tour ourselves. Every tour is run by a local operator, and the operator’s name appears on each listing.

By following a booking link you leave this site; the booking is made with GetYourGuide or Viator under that platform’s terms and the operator’s.

Bookings & Payment

  • Bookings are processed and fulfilled by the platform you choose (GetYourGuide or Viator) and by the tour operator.
  • By completing a booking, you agree to that platform’s terms and the operator’s policies: GetYourGuide General Terms and Conditions, Viator Terms of Use.
  • Booking confirmations and vouchers are issued by the platform you booked with.

Cancellation & Refund Policy

Cancellation terms are set by the platform and the operator and are shown on each listing before you pay.

To cancel or modify a booking: contact GetYourGuide or Viator, using the details in your booking confirmation email.

Prices Shown on This Site

Prices, ratings and review counts on this site are copied from the listings, with the month they were checked next to them. Operators change prices by season and by date. The price you pay is the one the platform shows at checkout.

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Running the tour safely and as described
    • The coaches, vehicles, ferries, guides and crew
    • Departure, route and weather decisions, cancellations and changes
    • Passenger safety and insurance
    • Handling complaints or problems during the tour

  • In bad weather, on days of high fire danger, after road closures, or for safety reasons, the operator may cancel, reschedule or change a trip, or shorten it on the day. Refund or new-date options follow the terms shown on the listing you booked.

Liability & Disclaimer

  • This website is a visitor guide that refers you to GetYourGuide and Viator. We are not liable for:

    • Tour quality, safety, or the accuracy of descriptions
    • Personal injury, loss, or damage during a tour
    • Cancellations, delays, or changes made by operators
    • Disputes between customers and operators

  • A Blue Mountains day from Sydney is a long day that involves coach travel, cable car, railway and skyway rides, walking on cliff-top paths and stairs, and heat, storms or cold at altitude depending on the day. Everyone takes part at their own risk and must follow the guide’s and the crew’s safety instructions, and keep to the rules of the places visited.

  • The operator’s own liability terms apply as stated in its booking conditions.

Intellectual Property

Tour titles, descriptions, images and prices come from GetYourGuide, Viator and the tour operators. All trademarks and content belong to their respective owners.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

Need to cancel or change a booking? Open your GetYourGuide or Viator confirmation email and use Manage booking, or log in at getyourguide.com or viator.com with the email you booked with. We can’t see or cancel bookings.

For booking-related questions, contact GetYourGuide or Viator customer service via your booking confirmation.

For website inquiries: info@bluemountains-tour.com